FAQs

We are available in Chandler, Gilbert, Mesa, Pinetop-Lakeside, Showlow, Sun Lakes, Tempe, and Queen Creek. Our team of techs is growing every day, and we’re working to expand into other areas of the state soon.

If you need to cancel or reschedule your appointment, please call us to ensure prompt attention. You may cancel a confirmed appointment at least 24 hours prior to the appointment time. A $29.00 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment.

Please contact us at scheduling@mysmarthomeguru.com or (480) 674-8002.

First identify the service(s) you need from our home page. Provide some details about your issue. Tell us your location and we will work to find a convenient date/time for your appointment. We’ll take your payment method and then send you a confirmation email. You won’t be charged until the service is complete.

No problem! We will learn all we can during the intake call/email, and we’ll reach out to get a tech out to help you as soon as schedules permit.

You can request in-home service as soon as the next day. Occasionally, we can even accommodate same day appointments if you schedule by phone.

Of course you can make changes to your appointment. Please ensure you do so at least 24 hours in advance of your appointment to avoid a cancellation fee of $29.00.

We can accommodate most of these requests, but please remember that our techs are experts in specific areas to ensure you receive the most efficient and effective outcome.

When requesting your service, you’ll provide your availability. Once we’ve found the right tech for your service, you’ll receive a confirmation call and/or email to confirm your appointment date and time. That’s when your tech will arrive. If your tech is going to be late, he/she will reach out to you directly and will let you know their status. We strive for punctuality and don’t want to waste your precious time.

Our techs come from a variety of backgrounds. They are each chosen for your project based on their specific skills so we know the job will be done right. We hand select our techs only after they have been vetted and demonstrate their knowledge through a series of skills assessments will we send them to your home.

Each and every tech undergoes a background check to ensure your safety.

If you need additional service on an existing order, your tech will let our support/scheduling team know. If you need a new service, you can book online, by phone, or directly with a tech. All services arranged between My Smart Home Guru, LLC and you are covered by our insurance policy.

We offer a fixed price for each service we offer. Additional charges are required for additional services. You will receive an itemized estimate during booking.  Consider booking multiple services during the same visit for additional discounts.

Yes. Our techs are equipped to take payments in person and we can also run payments from our office remotely if you need to order equipment in advance of your installation appointment.

You will be asked to provide a debit/credit card when you request your first service. When your project is complete, your tech will ask you to sign to acknowledge the successful completion of the job. We will then charge the payment method you provided. If your tech was unable to complete the service for any reason, they will inform us and we will be in touch to discuss the options. If you are not satisfied with your service, please do not sign off as you will be charged at that time.

Tips are totally unnecessary, but please feel free to thank them for doing a great job!